Claims advocacy, written down honestly

The ground truth

How a broker's claims practice works today

The client paid for the policy. The broker's job is to make sure it pays back.

October 29, 2026 · 9 min read Read article

The ground truth

Reading a reservation of rights against the wording

A coverage letter is an argument. Every sentence in it can be checked against the policy issued.

October 29, 2026 · 10 min read Read article

How InsightAdvocate works

Ten claims-advocacy agents, inside authority

Notice, coverage, other insurance, clocks, proof, rebuttal, settlement, client, renewal, supervisor.

October 29, 2026 · 11 min read Read article

How InsightAdvocate works

Grounded figures: the engines compute, the model explains

If the number is not in the facts, the sentence does not reach the client.

October 29, 2026 · 10 min read Read article

How InsightAdvocate works

The decision record for a client's claim

Every control that fired, every answer a person gave, and what it rested on.

October 29, 2026 · 9 min read Read article

How InsightAdvocate works

The autonomy dial, and why it stops at ask first

What goes to a carrier or a client is a person's call.

October 29, 2026 · 9 min read Read article

How InsightAdvocate works

Claim controls in the Rules Studio

Eight rules a practice leader can read, test and publish.

October 29, 2026 · 9 min read Read article

How InsightAdvocate works

A claims copilot that reads the record

Ask which carrier is slowest, or which position is weakest; the answer cites what it read.

October 29, 2026 · 8 min read Read article

Use cases, end to end

Water damage: four carrier positions, four answers

A burst sprinkler main, a partial denial, and $1.3M the wording says should come back.

October 29, 2026 · 16 min read Read article

Use cases, end to end

A kitchen fire and the notice nobody sent

Two policies, two notice conditions, and one deadline already gone.

October 29, 2026 · 14 min read Read article

Use cases, end to end

A product-liability suit that climbs the tower

$4.52M of exposure on a $1M primary, and excess carriers who haven't heard.

October 29, 2026 · 14 min read Read article

Use cases, end to end

Ransomware, and the policies that aren't cyber

A lab system encrypted, data taken, money moved — and a crime policy nobody thought of.

October 29, 2026 · 14 min read Read article

Use cases, end to end

A D&O denial: prior knowledge, late notice and the prior year

One position holds, one doesn't, and the grant the letter skipped.

October 29, 2026 · 15 min read Read article

Use cases, end to end

Escalating a carrier that missed its clocks

Three commitments breached, an escalation ladder, and a letter a person sends.

October 29, 2026 · 12 min read Read article

Use cases, end to end

Setting a settlement floor from the wording

What the claim is worth on the record, line by line, before anyone negotiates.

October 29, 2026 · 13 min read Read article

Use cases, end to end

Proof of loss and the documents still owed

A carrier's condition is only a defence while something is outstanding.

October 29, 2026 · 11 min read Read article

Use cases, end to end

From the claim file to the renewal story

The client renews in 75 days. The markets will ask about this loss.

October 29, 2026 · 11 min read Read article

The connected suite

How InsightAdvocate connects

Placement, proofing, the carrier's claims desk and the company 360.

October 29, 2026 · 9 min read Read article

Adopting it

The first ninety days in a claims practice

Start with the large and disputed claims, keep every agent at draft, and measure.

October 29, 2026 · 9 min read Read article

Adopting it

Governance and model risk for claims-advocacy agents

Traces, prompts, PII, dry-run sends — and tests that never call a model.

October 29, 2026 · 10 min read Read article