Claim Workspace · Agents
A claim control blocking because a notice deadline passed unsent, above the notice checker's prepared notices
A kitchen fire at intake (illustrative): the block banner for a passed notice deadline, and the notice checker’s prepared decision — send notice to two carriers, one overdue — with Accept, Reject and Ask.

InsightAdvocate is AI-first: ten agents work every client claim. They are not chatbots and they are not autonomous. Each reads the facts the engines computed, reasons over them with the model, and prepares one kind of decision for a person.

AI & Agents · catalogue
The agent catalogue's coverage and carrier step: four agents, each with its action and what it never invents
The agent catalogue, coverage & carrier step: the coverage position analyst, proof-of-loss coordinator, rebuttal drafter and carrier SLA monitor, each with the action it may prepare.

The ten, in the order they run

AgentWhat it readsWhat it prepares
Notice checkerEach policy’s notice condition and deadline from the wording; what is late or dueThe notices to the carriers
Coverage position analystEach position in the carrier’s letters against the wording; grants not addressedThe assessments (supported, weak, not in the policy, needs facts)
Other-insurance finderOther lines the facts bring in, excess layers the exposure reaches, the prior claims-made yearPutting the claim to those policies
Carrier SLA monitorService-agreement clocks and illustrative regulatory timelinesThe escalation up the carrier’s ladder
Proof-of-loss coordinatorThe proof-of-loss checklist and document requestsThe request to the client
Rebuttal drafterThe weak and unsupported positions and the engine’s reasonsThe rebuttal letter, quoting the wording
Settlement evaluatorClaimed, accepted, disputed, the weights, the retentionThe counter, the floor and the recommendation
Client update writerThe claim’s stage and figuresThe client’s status update
Loss-trend analystThe client’s loss runs for the renewalThe brief for the placement team
Supervisor agentThe claim controls; the decision recordThe practice leader’s sign-off when a control fires

How one agent step works

flowchart LR F["Engine facts,
numbered and cited"] --> M["Model reasons
over the facts"] M --> G{"Every number
in the facts?"} G -- "yes" --> R["Agent's reading
markers stripped"] G -- "no" --> E["Discarded:
engine findings stand"] R --> P["Prepared decision
at its level"] E --> P P --> H{"A person:
Accept, Reject, Ask"}

Every step is recorded with the model it used, tokens, cost and a trace. With the model switched off — as on this site’s screenshots — each agent falls back to its engine findings and says so on the card (“From the engines”); cards reasoned with the model say “Reasoned with the model”. The agents run on Claude Haiku 5.5 by default through Amazon Bedrock.

Claim Workspace · the last Analyze
The last Analyze: ten agents, each with its finding, level and outcome, on illustrative data
The last Analyze on the illustrative claim: each of the ten agents with what it found, its level (L1), that the engines produced it, and whether it prepared a decision.

What none of them may do

  • Invent a figure. Deadlines, assessments, floors and loss ratios are the engines’.
  • Invent a clause or an argument. The rebuttal quotes wording; each point is the engine’s reason.
  • Send anything. Every action is capped at ask first (L2). What goes to a carrier or a client is a person’s call, and today it goes as a dry run.
Claim Workspace · Agents
Decisions the agents prepared on an illustrative water-damage claim, each with Accept, Reject and Ask
Prepared for you on the illustrative water-damage claim: put the claim to one more policy, ask the client for two documents, escalate one carrier, send a rebuttal of four positions, recommend a $1.97M floor, update the client, brief the placement team and the practice leader’s sign-off.

Next: why the engines compute and the model only explains, and the autonomy dial.

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