The claims advocate knows more about the client’s worst year than anyone in the building. The placement team, building the renewal submission ninety days out, often learns about it from the incumbent’s loss run — with no story attached. Underwriters price the gap between the two.
The loss-trend analyst closes it. On every Analyze it reads the client’s loss runs by policy year — claims, incurred, paid, premium, largest loss — computes frequency, severity and loss ratio, compares the last three years with the two before, and, when a renewal is close, prepares a brief for the placement team.
| Actors | Claims advocate, account executive, the placement team |
|---|---|
| Trigger | Analyze on a client claim when the client renews within the practice’s window |
| Agents involved | Loss-trend analyst |
| Decisions and authority | Sending the brief to the placement team (account executive) |
| Outcome | A loss story the placement team can tell markets, with the open claim’s status in it |
| What is measured | Renewals with a loss brief before the submission goes out |
The renewal list
The portfolio page lists clients renewing in 120 days with their three-year loss ratio — on the illustrative book, three of them, at 64%, 64% and 69%. The amber one is the water-damage client from the first use case, renewing in 75 days with a $2.4M claim still in dispute.
The brief
The brief says what the numbers are (five-year loss ratio 63%, last three years 69%, largest single loss $87K across the loss runs) and what the open claim is: where it stands, what the carrier accepts, and what is disputed. With the model on, the agent adds a reading of the trend for the markets; any sentence with a figure not in the engine’s facts is dropped.
by policy year"] --> T["Loss-trend engine:
frequency, severity,
loss ratio, 3 vs 2"] OC["Open claims
and their status"] --> T T --> B["Brief for the
placement team"] B --> AE{"Account executive
sends"} AE --> PT["Placement team:
submission and
loss narrative"] style B fill:#ffe4e6,stroke:#e11d48
Where it goes
In the Insight broker suite the placement team works in InsightPlacement, whose renewal readiness checks the loss runs and whose submission builder writes the five-year loss history into the market-ready package. Today the brief is prepared in InsightAdvocate and sent as a dry run; the two products share the platform but do not yet exchange the brief automatically. That is the honest state of the integration.
Step by step
Five years of loss runs read; the last three years compared with the two before.
Prepared because the client renews in 75 days.
Accepts; the brief goes to the placement team (dry run today).
The loss narrative goes to market with the open claim explained.
| Agent | What it prepared | What it cites | Who decides |
|---|---|---|---|
| Loss-trend analyst | Brief the placement team for the renewal | Loss runs; open claims | Account executive |
Questions we get asked
Where do the loss runs come from?
From the client’s loss history recorded in InsightAdvocate, by year and line, plus the claims the practice is advocating.
Does the brief include anything privileged?
It carries figures and stages, not the advocate’s strategy notes. The account executive reads it before it goes.
Illustrative: clients, loss runs and figures are invented.
