The first ninety days in a claims practice

The practice leader's Home: five open claims, $9.6M claimed, $8.5M in dispute, seven carrier clocks breached — Home for a claims practice leader (illustrative): five open claims, $9.6M claimed, $8.5M in dispute with carriers and seven carrier clocks breached, with the next notice deadline above the tiles.

You don’t need every claim in InsightAdvocate on day one. Start where the money and the risk are — the large and disputed claims — keep every agent at draft, and let the answers your advocates give tell you what to trust.

flowchart LR S["Days 1-30
identity, roles,
carriers and terms,
first controls"] --> C["Days 30-60
large and disputed
claims, Analyze,
people answer"] C --> R["Days 60-90
read agreement,
tune controls,
decide on the dial"]

A plan, not a benchmark: the durations are illustrative.

Days 1–30: the record

Sign-in through your identity provider; the roster of advocates, account executives and practice leaders.
Carriers with their service-agreement terms and escalation ladders. Confirm with counsel the regulatory timelines you want shown (they ship as illustrative models).
Publish NOTICE_OVERDUE and LARGE_DENIAL first. They are the cheapest misses to stop.

Days 30–60: the claims

Load the open large and disputed claims: policies and clauses, the carrier’s letters, the timeline, the loss schedule.
Run Analyze. Advocates accept, reject or ask on every prepared decision. Every answer is evidence.

The claims list: each client claim with its stage, advocate, claimed, accepted and floor, on illustrative data — Your clients’ claims (illustrative): each with its stage, its advocate, what was claimed, what the carriers accept and the settlement floor the engines computed.

Days 60–90: read the evidence

Agreement per agent and action on the autonomy page. Where advocates reject, read why.
Which controls fired, and whether they should have. Change them in a draft; test before publishing.
Whether to keep everything at draft, or let an agent ask first. The ceiling stays at L2.

What to measure

Measure	From
Notices sent after their deadline	The notice engine
Days from a carrier letter to the broker’s response	The timeline
Positions challenged and how each resolved	The coverage assessments and outcomes
Carrier clocks met on time	The scorecard
Final recovery against the floor	The settlement outcome

Write the definitions down before you start. We won’t quote improvement figures here: the only honest ones are the ones your practice measures.

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